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Privacy Policy

Privacy Policy

Hilton Plumbing Maintenance Pty Ltd
ABN: 89 168 171 177
Address: 38 Sphinx Way, Bibra Lake WA 6163
Phone: 1300 872 343
Email: enquiries@hiltonplumbing.com.au
Website: www.hiltonplumbing.com.au

1. Purpose

Hilton Plumbing Maintenance Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our plumbing and maintenance services and website.

2. What Personal Information We Collect

We may collect personal information including:

  • Full name
  • Residential or business address
  • Email address
  • Telephone number
  • Property details relevant to works
  • Photographs and videos of plumbing issues or job sites
  • Payment and billing information
  • Communication records
  • Website usage data (including IP address, browser type, pages viewed and interactions)
  • Employee and contractor information (where applicable)

We do not intentionally collect sensitive information unless required for employment or legal purposes.

3. How We Collect Personal Information

We collect personal information:

  • When you request a quote or book services
  • During emergency call-outs
  • Through phone, SMS, email and website enquiry forms
  • Through job management and scheduling software
  • Through Google Analytics and Meta (Facebook) tracking tools
  • From authorised third parties such as property managers or builders

We collect only information reasonably necessary for our business operations.

4. Use of Google Analytics and Meta Tracking

We use third-party tracking technologies including:

  • Google Analytics
  • Meta Pixel (Facebook tracking)

These tools collect information about how users interact with our website, including pages visited, time spent on pages, and browsing behaviour.

This information helps us:

  • Improve website performance
  • Understand customer behaviour
  • Deliver relevant advertising
  • Measure marketing effectiveness

These providers may store data on servers located outside Australia, including in the United States.

You can manage or disable cookies through your browser settings. You may also opt out of targeted advertising through:

5. Why We Collect and Use Personal Information

We use personal information to:

  • Provide plumbing services
  • Schedule and dispatch technicians
  • Issue quotes and invoices
  • Process payments
  • Maintain service records
  • Comply with legal and licensing requirements
  • Improve our services
  • Conduct marketing and advertising activities

We do not sell personal information.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Employees and licensed plumbers
  • Subcontractors
  • Cloud software providers (e.g., Microsoft 365, job management systems, accounting systems)
  • Marketing and analytics providers (e.g., Google, Meta)
  • Payment processors
  • Insurers
  • Professional advisers
  • Regulatory authorities where required

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure compliance with Australian Privacy Laws.

7. Information Security

We implement reasonable technical and organisational safeguards, including:

  • Secure cloud-based storage
  • Role-based access controls
  • Password protection and authentication procedures
  • Firewall and security software protection
  • Controlled access to physical premises
  • Secure disposal of documents

While we take reasonable precautions, no system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only as long as required for business, legal and regulatory purposes, including warranty and compliance obligations.

9. Access and Correction

You may request access to or correction of personal information we hold about you.

Requests can be made via:

Email: enquiries@hiltonplumbing.com.au
Phone: 1300 872 343

We may require identity verification.

10. Complaints

If you believe we have breached Privacy Laws, please contact us in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates

We may update this Privacy Policy from time to time. The current version will be published on our website.