Terms & Conditions of Trade- Hilton Plumbing Maintenance Pty Ltd

Any and all works carried out by Hilton Plumbing either quoted or otherwise shall be subject to these Terms and Conditions in full. It is the sole responsibility of the client / customer to read the Terms and Conditions carefully and pursue legal advice if required before engaging Hilton Plumbing Maintenance Pty Ltd.

1.0 Definitions

1.1 “Hilton Plumbing” shall mean Hilton Plumbing Maintenance Pty Ltd, or any agents, contractors and employees hereof.

1.2 “Client” shall mean the client, any person acting on behalf of & with the authority of the client, or any person purchasing products & services from Hilton Plumbing.

2.0 Payments

2.1 The client agrees to make progress payments as requested. Failure to do so will cancel all further works until such time, progress payments are paid. The client agrees to pay the full invoice amount on the completion of works.

2.2 Credit card & cash payments accepted only. I give permission to Hilton Plumbing to carry out transactions over the phone using my credit card details for the value of the invoice amount or as per payment arrangement i.e. Deposit or progress payments.

2.3 A credit card transaction fee of 2% applies to all credit card payments.

2.4 Any payments which fall overdue shall incur a non-negotiable late fee of 10% with interest accruing monthly at 15% pa until paid in full.

2.5 All quoted works are subject to variations as required & are at the discretion of Hilton Plumbing in order to carry out & complete works to Australian & Safety Standards. All variations will incur further fees & charges in addition to the original quoted amount.

2.6 Hilton Plumbing fees are subject to change without notification to the client.

2.7 Additional fees & charges shall apply outside of normal business hours 0700 to 1700 Monday to Friday & 0800 to 1200 Saturday.

2.8 I accept that all invoices shall be provided in categories of service & GST only. Itemised accounts will not be issued.

3.0 Goods

3.1 All goods shall remain the property of Hilton Plumbing until such time payment is received in full.

4.0 Cancellation Policy

4.1 Hilton Plumbing may cancel these terms & conditions or cancel delivery of goods & services at any time giving at least 24 hours written advice. Hilton Plumbing shall not be liable for any loss or damage what-so-ever arising from such cancellation.

4.2 The client must provide Hilton Plumbing with at least 24hrs of any cancellation of works. Failure to do so will incur a minimum charge of $110 including GST

4.3 Placing a deposit with Hilton Plumbing secures & confirms your job. Where a deposit has been paid to Hilton Plumbing, deposits are non-refundable.

5.0 Warranty

5.1 Warranty shall be valid for 12 months (unless otherwise stated) from invoice date. Warranty shall only be valid on workmanship in the exact location & scope as carried out by Hilton Plumbing. Client must provide original invoice for proof of works.

5.1 Any additional site visits required for warranty calls will be charged out at $110inc GST if no fault is evident/found.

5.2 All valve & valve type parts as well as any specified items installed by Hilton Plumbing must be serviced annually by Hilton Plumbing. Failure to do so shall void all warranty. It is the sole responsibility of the client to arrange an appointment.

5.3 The Client shall inspect the goods & works on completion & must report any defects to parts or installation works within 48 hours in writing to Hilton Plumbing of any alleged defects, shortage in quantity or damage. The client shall afford Hilton Plumbing an opportunity to inspect the alleged damage / defect within 7 working days from date of written notification & give Hilton Plumbing the opportunity to make good to Australian & reasonable standards within 14 working days.

5.4 No warranty shall be provided on blocked sewer, drainage or storm water as set out at clause 10.1

6.0 Intellectual Property

6.1 Where Hilton Plumbing have designed or drawn Goods for the Client, then the copyright in those designs & drawings shall remain vested in Hilton Plumbing, & shall only be used by the Client at Hilton Plumbing’s discretion & with written consent to do so.

7.0 Clients Disclaimer

7.1 The client hereby disclaims any right to rescind, or cancel the contract or to sue for damages or to claim restitution arising out of any misrepresentation made to him/her by any servant or agent of Hilton Plumbing & the Client acknowledges that he/she buys the services of Hilton Plumbing relying solely upon his/her own skill & judgment & that Hilton Plumbing shall not be bound by nor responsible for any term, condition, representation or warranty other than the warranty given by the Manufacturer which warranty shall be personal to the Client & shall not be transferable to any subsequent Client.

8.0 Underground Services

8.1 The Client will indemnify Hilton Plumbing & keep Hilton Plumbing indemnified against any liability, loss, claim or proceedings of any kind (whether arising under statute or common law) arising from services which are buried or unseen being disturbed or damaged. Hilton Plumbing will not be liable for any repair work & any repair work required will be paid at the Clients expense. Such liability, loss, claims or proceedings includes but is not limited to a) Damage to the property, real or personal; b) Death or personal injury; & c) Consequential or economic loss of any kind.

9.0 Rock & Filled Ground 

9.1 Unless specifically included in written quotes &/or estimates, rock excavation, dewatering or supportive work such as pier & beams for filled or made up ground will be charged out as a variation to the original price. Quotation is based on excavation of clean soils only, unless otherwise specifically stated in writing.

9.2 Existing soils shall be returned to excavate areas where possible & ground shall left filled. Landscaping and concrete works are not included in quotation unless specified be in writing. All concrete, paving and landscape works including shrub / plant & lawn replacement will be treated as a variation as set out in 2.5 of this document.

10.0 Drains & Sewer 

10.1 The Client understands that the presence of plant/tree root growth &/or blockages generally indicates damaged pipes. Additionally the Client agrees that blocked drains, sewer pipes & storm water lines cannot be permanently fixed by simply removing “plant/tree root growth” or cleaning the drain. Therefore, no warranty is provided in relation to future blockages regardless of timeframe re-occurring whether in the same location or other drainage / sewer lines within the same property.

10.2 The Client acknowledges that Close Circuit Television (CCTV) is a specialist piece of equipment which may or may not be used at Hilton Plumbing sole discretion in an attempt to identify the source of the blocked drain. Should CCTV equipment be used the Client acknowledges that additional charges will imposed.

10.3 Should any Plumber’s equipment become lodged or damaged in the customers drain it will be removed & / or repaired at the Clients expense (includes materials, parts & labour) or monetary compensation to the total replacement of same or higher quality value will become payable to Hilton Plumbing at completion of the works.

11.0 Dispute Resolution

11.1 If a dispute arises between the parties to this contract, then either party shall send to the other party a notice of dispute in writing adequately identifying & providing details of the dispute. Within seven (7) days after service of a notice of dispute, the parties shall confer at least once, to attempt to resolve the dispute.

11.2 At any such conference each party shall be represented by a person having authority to agree to a resolution of the dispute. In the event that the dispute cannot be so resolved either party may by further notice in writing delivered or sent by certified mail to the other party refer such dispute to arbitration.

11.3 Any arbitration shall be:

11.3(a) Referred to The Consumer Trader & Tenancy Tribunal (CTTT).

12.0 Compliance with Laws?

12.1 The Client & the Contractor shall comply with the provisions of all statutes, regulations & bylaws of government, local & other public authorities that may be applicable to the works.

12.2 The Client shall obtain (at the expense of the Client) all licenses & approvals that may be required for the works? (Councils or other governing agents).

12.3 The Client agrees that the site will comply with any occupational health & safety laws relating to building/construction sites & any other relevant safety standards or legislation.

13.0 General

13.1 The client agrees to Hilton Plumbing using their personal information for marketing purposes & gives Hilton Plumbing permission to send out future advertising material

13.2 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lockout, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either party.

13.3 Hilton Plumbing does not accept any responsibility for damage to property during works being carrying out or by any subsequent plumbing failure arising from the scope of works conducted by Hilton Plumbing.

13.4 Hilton Plumbing shall not be held liable for any such delays for work not being completed due to weather conditions, shortage of labour, machinery or materials outside the direct control of Hilton Plumbing.

13.5 In the event of any breach of this contract by Hilton Plumbing the remedies of the Client shall be limited to damages. Under no circumstances shall the liability of Hilton Plumbing exceed the Price of the Goods.

13.6 Hilton Plumbing reserves the right to review & make changes to these terms & conditions at any time.

 

 

 

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Customer Testimonials

cant praise Hilton Plumbing enough I received great advice from the minute I called. I called the office at 9 am last Monday and by 11am there was a tradesman here to remove the old Hot water system and replace with a new system. They even removed the old system for a small fee for me. I had hot water by 1pm. No surprises in the cost either an upfront and excellent service. I would highly recommend them

Patty W

Our hot water system died in the morning on the 16th of Sep 2016. We called around 11am to have it fixed via the real estate agent we rent through. By 2pm the components had been delivered. Clinton from Hilton’s had arrived shortly after and had the work well underway. He was very friendly and helpful and explained everything. The job he has done is amazing it looks 100 times better than the previous setup. The hot water is a lot smoother and constant. We are VERY happy with the service and support provided

Bonnie H

Friendly and willing to listen to me describe my problems without interruption.
Sympathetic to the disruption and inconvenience with our hot water dramas.
Communicated their travel and arrival time so we were not left waiting in limbo.
Offered advice and options to resolving the problem.
Great to have good quality tradespeople from your own area.
Have earmarked this company as our go to people for future plumbing/hot water issues.

Robert W

Our hot water system finally gave up the ghost at around 6.00pm in the evening. We called Clint at Hilton Plumbing – expecting to leave a message as it was nearly 6.30pm – and he not only answered after hours but arranged for the supply and installation of a new system the following morning. That meant we were only one night without hot water. The installation was completed very efficiently and to an excellent standard by Anthony in just a couple of hours. I can’t say enough good things about the service – we have used Hilton Plumbing on previous occasions and have always been very pleased with the results. We have no hesitation recommending Hilton Plumbing for any plumbing jobs you have.

Miranda F

I am most impressed by the service received by Hilton Plumbing (HP) and have no hesitation in recommending them. On the day of my scheduled appointment they had a staff member book off sick inconveniencing many who were waiting for maintenance/repairs that day. HP contacted me immediately to advise and offer an alternative day for repair. When advised that this was not possible, they arranged repair later on that same day, by the boss! And they offered a discount for my inconvenience. Well done to the team at HP, this is what old fashioned service is all about. Much appreciated!

Kim F

very person I spoke with was so polite and professional. Turned up on time, explained everything, were careful not to leave mess and upfront about costs. Got a customer for life!

Ainslie L

Previously used them to replace a hot water system and used them again today for a leaky toilet. Such nice people and so efficient ! Thank you for today Jason !

Melissa D

I have used Hilton Plumbing twice now. First was Colin who fixed a old hot water heater in a rental we had. Most would have just insisted on replacing but Colin was considerate of my money and excellent at his profession and repaired it. Today was Jason, traumatic news the reconstituted limestone paving had to be cut into to repair a hot water leak. He cut, the cut was fantastic, repaired and cleaned up so well he could work for Flying Domestics. Both times the price was quoted and prices very competitive. I would recommend them to anyone, Big budget, little budget these guys are true professionals. How hard is that to find these days??

Jenna L

Arrived within 3 hrs of calling, for replacement of valves and anode their price $110 cheaper than other quote we received. Convenient credit card payment from their portable device. Work done quickly and explained well afterwards. Team all very professional and helpful.

Sharon W

Had a tap emergency! Clinton organized someone to come out asap. Very quick, love my new taps, highly recommend to family and friends and everyone who needs a plumber! Thankyou Hilton Plumbing 🙂

Suz B

Hilton Plumbing is a pleasure to deal with from the moment you call them. The plumber arrived within an hour after the phone call. Did the fix on leaking cistern on toilet, anode and relief valve replacement on hot water system efficiently. Reasonable charge with no call out fee. Thank you.

Randy W

can’t thank the staff at Hilton Plumbing enough. Their thorough and efficient service was amazing! They were constantly in contact with me in Karratha dealing with my house in Perth. They gave great peace of mind when I couldn’t be there, which is so important. Would thoroughly recommend them and will make them my only choice in the future. Thanks.

Deanne J

I was completely happy with the service. A very professional & organised company. I feel confident asking questions to get honest answers & feedback . Price wise very competitive. Will be my GO-TOO plumbing & Gas company. I have now used them on three occasions (different properties). Thanks to all staff.

Susan K

I had a problematic waste drain and a flush to wall throne that needed installation. Other companies/plumbers did not even care to perform such a task. Hilton plumbing and their employee Martin had the issue resolved in less that 24hrs of first contact. I highly recommend Hilton Plumbing, excellent work ethics and a can do attitude.

Luke I

The best service I have ever received in over 30 years. Friendly and very helpful staff. Genuinely interested in customer satisfaction. I can highly recommend Hilton to anyone.

Annette C

Highly recommend the guys at Hilton plumbing! Great to deal with and got the job done neatly, fast and for a great price. Will be using them again. Two thumbs up!

Amanda R

These guys are amazing!! Super quick, reliable and very reasonably priced- I would recommend these highly

Rachael F

Service like no other. How refreshing to have courteous, prompt and reliable service! (and checking and responding to messages over Easter- incredible!!)

Judy F

Very impressed with the workmanship from Clinton and his team at Hilton plumbing . Pipe work and install is a work of art

extremely happy with service price and install would highly recommend !

Simon R

Had Colin around most of the day fitting vanities in both bathrooms the most professional plumber we have come across in attitude and ability and have requested Colin come back and install our 2 new toilets which we are buying off Hilton Plumbing can recommend these guys anytime

Chris F

When our hot water system died, a quick review of products on Choice and then prices lead me to Hilton Plumbing. I was grateful that they could attend the same day (a Friday !) and the guys did great job finishing just before dark on Friday evening. Excellent service and a guaranteed price, can’t do better than that.

Mike W

These guys including their office staff are very good. I was very happy with the sale of the hot water system as well as the two guys that came to install the unit were very professional, friendly, well presented and efficient with their time. I would not hesitate to use them again or recommend them. The company deserves to do very well. Thank you Hilton Plumbers

Wendy G

I was most impressed from my initial phone call with your company on Saturday as you were the only one of 6 calls I made who suggested to come and take a look at my Hot Water Service problem before purchasing a new unit and if I needed a new unit you would waive the investigative costs, the work performed was outstanding and very cost effective, thanks for the great work and I would recommend you to anyone that needed a plumber.

Mark H

Woke up to gushing water heater, rang Hilton Plumbing, they were available, prompt, knowledgable and gave good tips on improving the length of my replacement gas water heater. They also talked me out of spending more on a bigger model saving me a wad of cash. Highly recommended, deserve more than 5 out of 5.

Ron W

Thank you very much for your prompt and very friendly service. Nothing was a problem. Very happy with the service at such short notice to replace my hot water system.

Kate

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